It’s August and, albeit reluctantly, we are busying preparing for Fall. What better time than now to review your website’s usability?
Todd Sieling of Corvus Consulting recently presented at the SFU Summer Publishing Workshops on usability and outlined his three golden keys to creating better online user experiences. He’s been kind enough to share them with us:
The Three Golden Keys of Usability
See Through Your Audience’s Eyes
Usability is about walking in the steps of your audience and understanding their needs and wants. Todd uses the example of Walt Disney walking around his theme park crouched down so that he could see things from a child’s height.
At Boxcar Marketing, we try to walk in the steps of our audience by creating personas. Personas are character sketches of individual audience members that outline their demographics, likes and dislikes, lifestyles, technical abilities and their needs and wants when using a site. Personas are helpful because they move you away from thinking about what the project team wants and towards what the website visitor wants.
You May Need to Give Something Up That You Love
The user experience trumps design. It doesn’t matter how mind-blowing your design is, if it gets in the way of what a user is trying to do (or what you want the user to do) it needs to go. People are busy on the web and don’t have time for flashy designs that get in their way.
Todd uses the example of Apple’s new remote. Apple loves simple design but, on their new remote, they’ve added an additional button. Todd believes that, in this case, Apple had to give up their love of simplicity for ease of use. Good designers know when to comprise.
Don’t Make People Think
Building on the ideas from Steve Krug’s book on web design and usability, Don’t Make Me Think, Todd says that your site should make it clear what you want people to do. Anticipate your users’ confusion. Make your instructions and guidelines as clear as possible. Clear calls to action need to be present throughout your site.
Steve Krug says to imagine your users are whizzing by on the freeway. This metaphor is closer to the truth of how users interact with your site than the closely scrutinized treasure map we generally believe that we’ve created and they are following.
The Reservoir of Goodwill
In Don’t Make Me Think Steve Krug talks about the reservoir of goodwill. Website visitors start out with a reservoir of goodwill. Each problem they encounter on a website lowers the level of that reservoir.
When reviewing your site’s usability, the questions to ask yourself are:
- How would users see/perceive this?
- Is this element needed for users to complete a task?
- Are the calls to action obvious?
Overall, website usability is about designing from the users’ perspective to create the best experience possible. If a user has a good experience on your site they are more likely to return and think positively about your organization.
